House – 06, Road – 28, Block - K Banani, Dhaka-1213, Bangladesh.

Customer Care

 

At OCL, our customers are our top priority. No matter where in the world you are, or what you need, our service representatives are ready to help. Our talented personnel reaffirm our commitment to working closely with you and to solve any kind of problem.

We understand that your business depends on delivering high-quality communications day after day. Our OCL Operations Centers are staffed 24 hours a day, 365 days a year, with experts in transmission and fiber engineering. No matter when you need assistance, we’re available to help you.

 

OCL's Operations Center (OOC)

OCL's Operations Center manages the communications services on every aspect to ensure that customers continually receive precisely the amount of bandwidth they request. The Center also is the first point of contact for customers seeking network information and technical assistance.

Maintenance

Optimax Communication Ltd. guarantees 99% uptime. 1% down time is for hardware changes. We ensure:

24-hour monitoring of the total circuit through our NMC (Network Monitoring Center) from Banani, DOHS Baridhara, Uttara & Motijheel Office.

Corporate Access Quality Level

In case of any problem during which the Client Link becomes unavailable due to events listed in

Local terrestrial, satellite, solar or atmospheric interference or any event of Forced Major by the Government of Bangladesh or any countrywide obstructive situations.

Temporary suspension of the Service of which advance notice has been given to Client for necessary routine maintenance of the OptiMax Communication Equipments or part thereof.

Responsibilities of OCL

Site survey of all the installation sites and provide a site status report.

Installation of cable network up to clients end.

Integration of cable network with FON.

Service and support of all the supplied equipment.

Outside cable Network Maintenance.

Responsibilities of the Clients

Assign a contact with whom OCL can coordinate for all the necessary events.

Deploy trained personnel for the operation and management of the system.

Clearly identify the further requirement and or problems, if any, documentation of those requirements or problems and communicate the same to OCL.

The Clients will do maintenance of the internal cable network. OCL may do the job on payment basis at the request of the clients.

Outside cable Network Maintenance.

Customer Service/ Helpdesk

Reporting: Client shall report any fault in the operation of the Client System immediately by calling our Account Manager. Our Account Manager may notify clients from time to time about the performance of the equipment or link.

Response: If Client reports a fault, OCL will respond by taking one or more of the following actions:

Providing advice by telephone, including advice as to the checking that Client should carry out.

Visiting the site only if telephonic advice does not result in diagnosis or clearance of the fault and only where OCL considers (in our sole discretion) that a visit is necessary.

Optimax POPs

No of POPs
1 Banani 3
2 Gulshan 4
3 Baridhara 1
4 Basundhara 1
5 DOHS Baridhara 1
6 DOHS Banani 1
7 DOHS Mohakhali 1
8 DOHS Mirpur 1
9 Dhaka Cantonment 2
10 Mirpur Cantonment 1
11 Uttara 5
12 Mohakhali 2
13 Moghbazar 1
14 Karwan Bazar 1
15 Motijheel 1
  Total 26 nos

 

Customer Service & Sales Offices

Head Office: Banani
House-90, Road-23, Blk-A, Banani, Dhaka

Branch Office-1: DOHS Baridhara
House-450/7, Lane-8, DOHS Baridhara, Dhaka

Branch Office-2: Uttara
House-18, Alaul Road, Sector-06, Uttara, Dhaka

Branch Office-3: Motijheel
Karim Chamber (6th floor), 99 Motijheel C/A, Dhaka

Branch Office-4: DOHS Mirpur
Hs-594, Rd-08, Floor- 1st, Flat- B1, Mirpur DOHS, Dhaka.

About OCL's Technical Support & Customer Service

Hot Line Number:

a) 24/7 Customer Service:

Onsite Support : 8.00 am to 8.00 pm.

In House Support : 24 hours.

Help Desk : 24/7, 9853356, 01757621133 (Customer Service).

Dedicated Account Manager's Contact

Name : Md Selim Hossain (Head of Customer Care).
Mobile : 01757621144,Tel:9853753,9853356,9854687Ext-21.
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Name : Mahadi Hassan Duke (Asst System Admin, Customer Relation)
Mobile : 01795706060,Tel:9853753,9853356,9854687 Ext-20.
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Name : Nabila Al Aksa (Asst System Admin, Customer Relation).
Mobile : Tel:9853753,9853356,9854687 Ext-23.
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2nd layer Contact

Name : M. Mosharaf Hossain (Asst. Manager, System Admin).
Mobile : 01757621122, Tele:9853753, 9853356, 9854687 Ext-31.
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Name : Chandan Kumar Roy (Manager, Network).
Mobile : 01787145412, Tele:9853753, 9853356, 9854687 Ext-16.
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Name : Tayab Khan (Head, Technical Operation Center)
Mobile : 01757621155, Tele:9853753, 9853356, 9854687 Ext-30.
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3rd layer Contact

Name : Emdadul Hoque, Director (Technical & Operations).
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Name : Iqbal Bahar Zahid, Director (Marketing & Finance).
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About

Optimax communication Ltd is private limited company duly registered by Register of Joint Stock Company of Bangladesh.

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Contact

Optimax Communication Ltd
House – 06, Road – 28, Block - K
Banani, Dhaka-1213, Bangladesh.
Phone : 880 -2- 9853753, 9853356, 9854687
Fax : 880 -2- 9861744, 9854689
E-mail : info@optimaxbd.net
Web : www.optimaxbd.net